Refund policy

1. RETURN AND REFUND POLICY

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All Sales Are Final

All sales at AUSTEN A.G. are final. We do not accept returns, exchanges, or offer refunds on any items, including all apparel, headwear, and accessories.

Please review your order carefully before purchasing, including item, size, color, and shipping address. We recommend consulting our size guide prior to checkout to ensure the best fit.

Damaged or Incorrect Items

We stand behind the quality of our products. If you receive an item that is damaged, defective, or incorrect, please contact us at info@austen-ag.com within 7 days of delivery with your order number and clear photos of the issue. We will review your claim and, if approved, arrange a replacement or appropriate resolution at our discretion.

Order Cancellations

Orders cannot be canceled or modified once placed, as they are sent to fulfillment quickly to ensure fast shipping.

Questions

For any questions about your order, contact us at info@austen-ag.com.